Shipping, Returns, and Exchanges

At Cloudster Pillow, we value your satisfaction and strive to provide seamless service. Below are our shipping, returns, and exchanges policies:

Shipping

  • Orders placed by 11 AM PST are processed and shipped the same business day.
  • Orders placed after 11 AM PST will still be processed quickly, and we’ll do our best to ship the same day. However, if it’s after 5:30 PM PST and you haven’t received a tracking number, your order will ship the following business day.
  • We offer free shipping for customers within the United States.
  • A tracking number will be provided once your order ships.

Returns

If you are not satisfied with your Cloudster Pillow purchase for any reason:

  • You may return it within 30 days for a full refund.
  • All original contents of the order must be returned.
  • The customer is responsible for return shipping costs.
  • Refunds will be processed within 3 business days of receiving your returned item(s).

Exchanges

We offer hassle-free exchanges within 30 days of purchase:

  • If the new item is of greater value, the price difference must be paid before shipping.
  • If the new item is of lesser value, we will issue a refund for the difference.
  • The customer is responsible for return shipping of the original item.
  • Once the original item is received, and any price differences are settled, your new item will be shipped.

Thank you for choosing Cloudster Pillow! We appreciate your support and are here to assist with any questions. Reach out to our customer support team if you need help.