Cloudster Pillow Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
Returns & Exchanges
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We accept returns for both defective and non-defective products.
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We also accept exchanges if you prefer to swap your item for a different one.
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Customers are responsible for the return shipping cost of $5.00 when sending an item back to us. Additionally, for exchanges, a shipping fee of $5.00 will be charged for the product to be shipped back to you.
- If you choose to exchange your item for a more expensive one, the price difference must be paid before the new item is shipped. If the exchanged item costs less than the original, the difference will be refunded or applied as a credit toward the shipping cost.
Product Condition for Returns & Exchanges
- Only new, unused products are eligible for return or exchange.
- The product must be unopened, in its original packaging, and never used.
Return & Exchange Window
- Customers have 30 days from the date of delivery to initiate a return or exchange.
Return Method
- Returns are processed by mail only.
- A prepaid return label will be provided at no cost via email for you to download and print.
Restocking Fee
- No restocking fee applies to any returns or exchanges.
Refund Processing Time
- Once the returned item is received and inspected, refunds will be processed within 3 days to the original payment method.
For any return or exchange inquiries, please contact our customer support team at cloudster@cloudsterpillow.com.
To return or exchange an item, please email us at cloudster@cloudsterpillow.com for further instructions.