Cloudster Pillow Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Returns & Exchanges

• We accept returns for both defective and non-defective products.

• We also accept exchanges if you prefer to swap your item for a different one.

• Returns are free. Email us and we will send you a prepaid return label. Exchanges are free too: we ship the replacement to you at no charge. The one exception: belts that have been cut to size are final sale and cannot be returned or exchanged.

• If you choose to exchange your item for a more expensive one, the price difference must be paid before the new item is shipped. If the exchanged item costs less than the original, the difference will be refunded.
• Refunds are for the full amount you paid, including any shipping charge. Nothing is deducted.

Product Condition for Returns & Exchanges

• Products must be returned in good, undamaged condition. Normal use is acceptable.
• Belts custom-cut to size are final sale. Once a belt has been trimmed to fit, it cannot be returned or exchanged. Please measure carefully before cutting.

Return & Exchange Window

• Customers have 30 days from the date of delivery to initiate a return or exchange.

Return Method

• Returns are processed by mail only.
• Use the prepaid return label we email you.

Restocking Fee

• No restocking fee applies to any returns or exchanges.

Refund Processing Time

• Once the returned item is received and inspected, refunds will be processed within 3 days to the original payment method.

For any return or exchange inquiries, please contact our customer support team at cloudster@cloudsterpillow.com.

To return or exchange an item, please email us at cloudster@cloudsterpillow.com for further instructions.